Refund & Cancellation Policy

1. Statutory 14-Day Cooling-Off Period

In accordance with European Union and UK consumer protection directives for digital services, trainers purchasing a SaaS subscription plan are entitled to a full refund within 14 days of initial account activation, provided the service has not been excessively utilized.

2. Subscription Cancellation

You can cancel your subscription at any time with zero penalty:

• Access remains active through the end of your prepaid billing period.
• No recurring fees will be charged after cancellation.
• Client data and workout plans remain accessible in read-only format unless permanent deletion is requested.

3. Client Packages & Trainer Services

Payments made directly by clients to independent personal trainers (via offline payment, bank transfer, or custom invoices) are subject to the individual trainer’s service agreement. While MyAthlo facilitates schedule and program tracking, trainers establish their own package cancellation terms. In case of trainer non-responsiveness, clients may contact support for mediation.

4. How to Request a Refund

To submit a refund inquiry, please email billing@myathlo.com with your account email and invoice receipt number. We review and process valid refund requests within 3 to 5 business days.